Privacy Policy

Effective as of 1st August, 2018

Dukkapu takes your privacy very seriously. This Policy describes:

·         How we collect, and you may provide, information through our website, including the www.dukkapu.com domain.

·         How we use and protect this information.

·         With whom we may share this information.

·         The types of information we collect.

We put forth this Policy because we want you to be aware of the information we collect and help you make an informed decision about using our sites and services. By visiting Dukkapu, linked pages, features, content, or using any of our services, you acknowledge and accept the practices and policies outlined in this Policy. If you do not agree to this Policy, you may not access or otherwise use the Dukkapu site.

Information you provide

We collect the information you enter on Dukkapu when you register as a member, create an account, engage in a transaction, search our products, contact us or our customer service department by telephone, email or otherwise or other promotions on Dukkapu. We use this information to correspond with you and as otherwise permitted by this Policy. The information collected may include:

·         Your contact information such as your name, email address, password, shipping address or telephone number.

·         Your payment information, such as credit/debit card information, billing addresses, and other billing information.

·         The shipping information of any third parties that you enter when shipping orders to such third parties, including their names, addresses, and telephone numbers.

·         Your purchase history.

Automatically collected information

·       When you interact with Dukkapu through your computer, phone or mobile device we automatically collect non-personally identifiable information about or from your Device, such as, without limitation to your browser information on our server logs including your IP address, browser type, browser versions, browser language, browser plug-in type and version, country and time zone, URLs that refer visitors to our Sites, dates and times of visits to our Sites, page views and site navigation, geographic location, the page you requested, duration of activity on our Dukkapu, searches, shopping behavior and preferences, hardware model, operating system version, unique device identifiers, mobile network information, and purchases.

·         We may use this information, and tie it back to the information you provide to us, to tailor or customize your shopping experience and/or interaction with Dukkapu, allowing us to surface various products and special offers in which you may have interest. This form of advertising is based on anonymous information and not on any personally identifiable information. As a result, we and our vendors know your interests, but cannot personally identify you in connection with the delivery of that specific ad. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests.

·         We may also aggregate and anonymize this information with similar information from our other customers in order to understand how our customers use Dukkapu.

Use of this information

User data may be used both for marketing research purposes, interest based advertising, personalization of the website according to user preference and customer relation management to ensure a smooth and non-problematic user experience.

We may use the information you provide to us, directly or indirectly, and information we collect about you for various reasons, including to:

·         Improve your general user experience with Dukkapu.

·         Notify you of any promotions running on Dukkapu.

·         Create your account, communicate with you about account creation, activity or modification, placed orders and shipping updates.

You can opt out of these emails or other notifications at any time by clicking unsubscribe at the bottom of our emails.

·         Notify you about any changes to this Policy or the Terms and Conditions;

·         Respond to queries and requests you may raise.

·         Analyze, operate and improve our businesses, research, data, marketing and advertising strategies.

·         Perform accounting activities.

·         Prevent fraudulent activities or abuse on our website.

By completing an order or signing up, you agree to receive emails associated with finalizing your orders, emails asking you to review Dukkapu and your purchase and promotional emails, SMS and push notifications from Dukkapu. You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email Customer Service email address or call the customer care number provided.

Information generally disclosed

We may also share aggregated, anonymized, and other Non-Personally Identifying Information publicly, for example in industry reports, news stories or press releases, to show trends about the general use of our services, site and product performance.

User access

You may access and update information you have entered on the site through your Dukkapu account settings. There you can also view information like your purchase history, savings, loyalty points and rewards. If you have any questions about viewing or updating your information we have on file, feel free to contact the Dukkapu customer care representatives through the email or phone numbers provided.